Frequently Asked Questions

The reality of it is that it doesn't matter who your broadband provider is the speed will be same, you will most likely know the speed you can expect. We have been able to improve many customers broadband speeds however this will be chargeable, to give you an example, a customer was getting 0.385Mbps because of their distance to the local exchange, we have now been able to increase that to 3.93Mbps. There are a few things that you can do that may improve the speed and service that doesn't require an engineer, here are a few:

• You can ensure your internet modem/router is connected to the ADSL filter as close to your master socket as possible.
• Do not put objects on top of your modem/router, air flow is key to the health and life of your device, if the modem/router overheats they have a mechanism to shut off and reboot.
• Do not attempt to add additional extensions to the master telephone socket, every extension you add will degrade the speed of the broadband.
• If you have to trail the cable from the socket to the modem do not run the cable along side electrical cables as this causes interference on the line, if you need to trail the cable next to electrical cables consider using shielded cable or enclosing it in some conduit. If you need this type of cable please give us a call or email us as we usually have some in stock and it can be cut to your required length.
• If you are using a wireless connection to your modem/router consider using an ethernet cable instead, many people use wireless connections from their PC or Laptop but they don't realise that this makes the data transfer speeds are on average slower by 50%.

How many times do you call your Internet Service Provider to log a fault? Every time they say the line is testing fine and problem is with your equipment? The answer is: Switch your broadband to Vibe Active. Companies choose Vibe Active for their business broadband because we are engineers, not agents reading from a script within a Call Centre. There are a few simple tests to undertake and diagnose where the problem resides. If the problem is within your premises, we can fix. If outside, we liaise directly with Openreach on your behalf until the problem is resolved.

Easy to replace the filter however what does it actually do and is it likely to resolve the issue? ADSL is provided over a standard 1 pair copper cable (Analogue line) and the filter literarily filters out the noise (Data) from the ISP thereby allowing a voice call to be made over the same copper pairs that’s being used for data signalling. Like most equipment, these can sometimes become faulty and it’s easier to replace the filter when trying to diagnose an issue with the line/circuit.

Vibe Active can provide a free no obligation overview of your current setup including recommendations for improving efficiency and speed. We listen to your needs and provide clear concise options allowing your business to grow yet still providing the necessary customer care allowing you to retain your existing base and revenue streams.

It's not uncommon to be told there’s no spare pairs or lines available, this usually means that the cable feeding your premises has used all the available pairs and to add more lines usually means installing additional cables, this can take months and in some circumstances can be very costly. If you have any questions regarding your lines please give us a call.

There is many options available ranging from a Virtual Receptionist, IVR or utilising the call flow within your internal system and no restrictions due to number of lines available; business size should never be restrictive, there’s an opportunity for everyone!

You require an additional line? Not a problem, give us call. We can provide Analogue, Digital, Broadband & SIP services. All orders are placed, and then an Openreach engineer allocated to complete the installation normally within 2 working weeks.

It doesn’t cost anything to transfer your lines over to Vibe Active; this is simply a seamless transition without loss of service. You will then receive a monthly invoice for your line rental and call charges upon completion.